Customer Care Representative - Associate

You will handle customer bookings, quotes, complaints, and claims for FedEx at their Gurugram office. The role requires managing customer support processes and following established rules and procedures.

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Put these words in your resume and practise these questions before the interview.

1. Can you describe a time when you handled a difficult customer complaint?
2. How do you ensure accuracy and compliance while handling multiple customer requests under a deadline?
3. Are you comfortable working in a 48-hour work week environment?

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