Software Development Engineer, CS ARIA

The SDE II on the CS ARIA team builds automation and self-service capabilities that resolve customer issues in real time across CS channels including Homepage, Chat, and Voice. This role owns features end to end, from design and implementation through testing, deployment, operations, and documentation.

What you'll do

• Own features end to end, including design, implementation, testing, deployment, operations, and documentation
• Build software that is well designed, extensible, performant, and secure

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Put these words in your resume and practise these questions before the interview.

Technical

1. How would you design a scalable automation system for real-time customer service channels?
2. What practices do you follow to ensure software is extensible and performant?
3. Can you explain your approach to end-to-end testing and deployment of features?

Scenario

1. What would you do if a newly deployed feature caused a performance bottleneck in a real-time voice channel?
2. How would you handle conflicting requirements when designing an end-to-end self-service capability?

HR

1. Tell me about a time you took complete ownership of a technical project from start to finish.
2. How do you handle tight deadlines while maintaining high standards for code documentation and operations?

About Amazon

1. How does Amazon's CS ARIA team leverage automation to improve customer experience across homepage, chat, and voice channels?

Practice questions written from the job listing, not this company's real interview questions.

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