Associate Technical Support Consultant

Altera Digital Health (India) LLP, a Harris Computer company, is seeking an Associate Technical Support Consultant to provide first-level support for customers using electronic health record software. This remote position involves handling incoming issues, troubleshooting system problems, and maintaining clear case documentation while meeting service level targets.

What you'll do

• Provide first-line support for customers on EHR/EMR applications
• Resolve issues logged in ServiceNow or similar ticketing tools
• Gather details, read logs, spot errors and follow troubleshooting steps using SOPs and KB articles
• Perform basic configuration and validation under senior guidance
• Work with development, infrastructure, database and interface teams
• Keep clear case notes and meet SLA, quality and CSAT targets
• Flag repeat issues and suggest better KB articles, SOPs or automation
• Talk to customers by email, chat and phone, and escalate critical cases

What they ask for

• Bachelor’s degree in CS, IT, Computer Engineering, Electronics or a related technical field
• 0 to 1 year of experience
• Operating system basics, especially Windows
• Networking fundamentals
• Database and SQL concepts
• Application troubleshooting and software support concepts
• Problem-solving and strong communication
• Flexibility for rotational shifts and weekend on-call

Good to have

• Basic SQL querying
• Windows Server, TCP/IP, DNS and ports
• ServiceNow or another ITSM tool
• ITIL basics and EMR/EHR concepts
• PowerShell, Python or batch scripting

Open the official listing on the Harris Computer Workday portal, click Apply, sign in or create an account, upload your resume, and submit your application.

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Put these words in your resume and practise these questions before the interview.

Technical

1. How would you use Windows Event Viewer to troubleshoot a service startup failure?
2. Can you explain the difference between TCP and UDP, and list common diagnostic networking commands?
3. Write a SQL query using JOIN to retrieve customer details from two related tables.

Scenario

1. What would you do if a hospital customer reports that they cannot access their electronic health record application during a busy shift?
2. How would you handle a critical support ticket where the provided error logs are incomplete or unclear?

HR

1. Are you comfortable working in rotational shifts that include nights and weekends?
2. How do you prioritize multiple support tickets when several critical issues come in at the same time?

About Altera Digital Health (India)

1. What do you know about electronic health record systems and their importance in modern healthcare operations?

Practice questions written from the job listing, not this company's real interview questions.

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