Assistant Engineer – Service – Indore

As a field senior service engineer, the role is responsible for ensuring customer satisfaction and operational efficiency within the assigned territory. Responsibilities include providing appropriate solutions to customers, managing stakeholders, and submitting timely reports.

What you'll do

• Ensure customer satisfaction and operational efficiency within the territory
• Provide appropriate solutions to customers
• Manage stakeholders according to established processes
• Submit reports to the company on time
• Schedule objective based service tours for minimum 15 days as per norms and timely reporting to concerned Area engineer
• Visit and report to branch once in a fortnight for 2 days

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Technical

1. How do you handle customer escalations in a field service role?
2. What steps do you take to troubleshoot technical issues reported by a customer?
3. How do you prioritize service tours and visits in your assigned territory?

Scenario

1. What would you do if a customer is unhappy with the resolution provided during a service visit?
2. How would you manage your schedule if you are required to balance field service tours with branch reporting requirements?

HR

1. Why do you want to work with Texmo Industries in a field service role?
2. Are you comfortable traveling for field service tours for at least 15 days a month?

Practice questions written from the job listing, not this company's real interview questions.

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