Associate Software Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career and supported by a collaborative community. This position delivers technical support over phone and chat for software, hardware, peripherals, and basic network issues while diagnosing problems efficiently.

What you'll do

• Deliver technical support over the phone and chat for software, hardware, peripherals, and basic network issues
• Diagnose and resolve technical issues efficiently, aiming for First Call Resolution
• Handle frustrated or angry callers with patience, empathy, and professionalism
• Drive Customer Satisfaction by ensuring timely and effective resolution of issues
• Document all customer interactions and troubleshooting steps accurately in the ticketing system
• Escalate unresolved issues to higher-level support when necessary following defined protocols
• Maintain high levels of productivity and adherence to service level agreements

What they ask for

• Ability to work in a 24x7 Level 1 IT Service Desk role supporting Indian evening and night shifts
• Ability to multitask and work in a fast-paced environment
• Willingness to work in night shifts aligned with US time zones
• Willingness to work in rotational shifts with rotational week offs
• Knowledge of Windows operating systems including installation, updates, and error resolution
• Familiarity with device drivers and software compatibility
• Understanding of hardware components and peripheral troubleshooting
• Knowledge of basic networking such as Wi-Fi, LAN, and IP configuration

Good to have

• Prior experience in a voice-based technical support role

Open the official Capgemini job page and click Apply now to sign in or create a candidate profile.

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Put these words in your resume and practise these questions before the interview.

Technical

1. How would you troubleshoot a Windows computer that fails to boot up after an update?
2. What steps do you take when a user reports they cannot connect to the office Wi-Fi network?
3. How do you resolve a printer that is offline or not responding to print jobs in a Windows environment?

Scenario

1. What would you do if a caller is extremely angry because their software keeps crashing and they have a deadline in ten minutes?
2. How would you handle a situation where you cannot resolve a technical issue within the standard time limit while the customer is on the line?

HR

1. Are you comfortable working permanent or rotational night shifts aligned with US time zones?
2. How do you handle repetitive tasks and maintain high productivity in a fast-paced support environment?

About Capgemini

1. How does Capgemini leverage technology and AI-powered solutions to deliver business value to its global clients?

Practice questions written from the job listing, not this company's real interview questions.

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