Customer Service Voice Roles

Genpact is an American professional services firm providing services to clients in over 30 countries worldwide. The company is currently hiring for Customer Service Voice roles at its Hyderabad office.

What you'll do

• Respond to customer queries and customers' concerns
• Provide support for data collection to enable Recovery of the account for the end user
• Maintain a deep understanding of the client's processes and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• Demonstrate the capacity for critical thinking and analysis

What they ask for

• Any Graduate except law or diploma
• Experience of 0-2 years in a voice role, with freshers limited to 2021-2026 passouts
• Previous experience in voice processing required for experienced candidates
• Flexible with any shift
• Knowledge of English or English and Hindi
• Excellent proficiency with written English and with a neutral English accent
• Effective probing, analyzing, and understanding skills
• Ability to work on a flexible schedule including weekend shifts

Attend the walk-in drive directly at the Genpact venue in Hyderabad on 13th November 2026 between 12.30 AM and 2.00 PM carrying resumes, photographs, and an original Aadhar card.

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Put these words in your resume and practise these questions before the interview.

Technical

1. How do you handle an irate or angry customer over a voice call?
2. Can you explain a time when you analyzed a problem and resolved it effectively?
3. What steps do you take to ensure clear communication with a neutral accent?

Scenario

1. What would you do if a customer is speaking too fast and you cannot understand their core issue?
2. How would you handle a situation where you do not immediately know the answer to a customer's query?

HR

1. Are you comfortable working in flexible shifts and weekend schedules?
2. Why do you want to build a career in customer service?

About Genpact

1. What do you know about Genpact's global professional services operations?

Practice questions written from the job listing, not this company's real interview questions.

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