Customer Support Executive

Sagility is holding a walk-in drive in Bengaluru for a Customer Support Executive role handling US healthcare claims and calls. Candidates must be comfortable working in US night and rotational shifts.

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Put these words in your resume and practise these questions before the interview.

Technical

1. How do you handle an irate or upset customer over a call?
2. What steps would you take to verify and process a healthcare claim accurately?
3. How do you ensure adherence to quality and auditing parameters in a support role?

Scenario

1. What would you do if you receive multiple complex customer requests simultaneously during peak night shift hours?
2. What would you do if you encounter a system outage while handling a live customer call?

HR

1. Are you comfortable working in US night shifts and rotational shifts long-term?
2. Why do you want to start your career in the healthcare support sector?

About Sagility India

1. How does Sagility support US-based payers and providers in the healthcare industry?

Practice questions written from the job listing, not this company's real interview questions.

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